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Contact us | ||
If you encounter any problems in using our software or have any suggestions, feel free to email at | ||
[email protected] | ||
Frequently Asked Questions | ||
Registration questions | ||
Q: Is your online order form secure? | ||
A: Yes, it is 100% secure. Our reseller is Digital River, a worldwide leader in ecommerce outsourcing. Its online form | ||
is 100% secure. The order process is protected via a secure connection so that the data sent to the recipient can | ||
only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the | ||
recipient securely via the Internet. | ||
Q: How will I receive my invoice? | ||
A: Invoices for orders will be created only after payment has been received. If you pay by credit card or have the | ||
amount charged to your account (electronic debit or online bank transfer), we will immediately issue an invoice for | ||
your order. For orders paid for by bank transfer, check or cash, you will first receive an order confirmation, and your | ||
invoice will be sent to you after payment has been received. In any case, we will automatically e-mail your invoice | ||
or order confirmation to your billing address. The order documents will be included as a PDF attachment to the e- | ||
mail. | ||
Q: I lost my key and How can I get my license key? | ||
A: We can resend you your key via e-mail. Just write to us. | ||
Technical questions | ||
Q: Does USB Drive Antivirus need to be updated regularly via the Internet to stay current? | ||
A: Unlike other antivirus software, USB Drive Antivirus does not use signature scanners and requires no regular |
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updates. It only needs to update its executable components. This means updates may include enhancements or | ||
bug fixes without definition updates. It protects offline computer as well as the computer that is connected to the | ||
Internet. | ||
Q: Why does USB Drive Antivirus disable AUTORUN of USB drive? | ||
A: AUTORUN of USB drive is potentially unsafe. If AUTORUN of USB drive is enabled, and you have autorun.inf on | ||
your USB drive, it will automatically run malicious programs there. AUTORUN of USB drive is the main transmission | ||
route of viruses from USB drive, so USB Drive Antivirus disables AUTORUN of USB drive. | ||
Q: How do I manually disable or enable AUTORUN of USB drive? | ||
A: To disable or enable AUTORUN of USB drive manually, you can press the button 'USBTools' to show the USBTools | ||
dialog. Press the button 'Acquire Immunity' to disable AUTORUN of USB drive or press the button 'Cancel Immunity' | ||
to enable AUTORUN of USB drive. | ||
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